Contact us

If you need to get in touch we’re open from 0700hrs to 2200hrs everyday of the year except for Christmas day. You can:

Email: [email protected]
Phone: 0345 3000 250
Post: National Railcards
PO BOX 6616
DD11 9AR

Enquiry Form

Required fields are marked with an asterisk (*).


We will only use your contact information to help us find your Railcard account if you have one.



If, after contacting us, you remain unhappy with any aspect of our service you may want to contact the independent transport watchdog, Transport Focus. Contact details are shown below:

Email: [email protected]

Phone: 0300 123 0860

Transport Focus
7th Floor, Piccadilly Gate, Store Street
M1 2WD

If you have any questions concerning rail ticket prices or journey planning National Rail Enquiries will be happy to help you.

If you have any comments about a specific rail journey please contact the train company that provides the service. You can find their contact details by clicking on this link Train company list


You can also update your details here.


Don't forget you must be able to show your digital Railcard when buying tickets and travelling.