Contact us

**Please note, due to the global Coronavirus (COVID-19) pandemic our phone lines are currently closed. We would like to assure you that we will continue to respond to all email and social media enquiries during this difficult time. Thank you for your patience.**​​​​​​​


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0345 3000 250

Calls cost no more than calls to geographic numbers (01 or 02) and may be recorded for training and monitoring purposes.

Post: National Railcards
PO Box 10776
LE65 9FA

Enquiry Form

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We will only use your contact information to help us find your Railcard account if you have one.



All press enquiries should be sent to

If you have any questions concerning rail ticket prices or journey planning National Rail Enquiries will be happy to help you.

If you have any comments about a specific rail journey please contact the train company that provides the service. You can find their contact details by clicking on this link Train company list