Frequently Asked Questions?

Most frequently asked questions

  • Why was there a national trial of the 26-30 Railcard?
    A: The trial of the 26-30 Railcard in East Anglia is was extended nationwide so that we can gather additional insight to inform discussions with the government about a national roll out. This insight has helped us to ensure the 26-30 Railcard is the right product for our customers. 

  • How many Railcards are available during the trial?
    A:

    In total, ten-thousand 26-30 Railcards trial were available to be purchased.


  • What is a 'trial'?
    A:

    We want to be sure that a 26-30 Railcard is the right product for our customers and that means testing it on across the network.

    During the trial we were able to assess how many Railcards are sold and how regularly customers are travelling using their Railcard.


  • Who can buy the Railcard?
    A:

    If you’re aged between 26 and 30 you can get one.


  • Can I use the Railcard to travel anywhere?
    A:

    YES! It is valid yo travel throughout Great Britain so you can use the Railcard to buy tickets anywhere across the National Rail network.




Can't find an answer? Get in touch

If you are having problems purchasing your Railcard, or if you have comments about the Railcard service, call or email us. You can also write using the postal address. We're open from 0700hrs to 2200hrs everyday except Christmas Day.

[email protected]

 

Tel: 0345 3000 250

Calls cost no more than calls to geographic numbers (01 or 02) and may be recorded for training and monitoring purposes.

 

National Railcards
PO BOX 6616
Arbroath
DD11 9AR

 

Train Companies

If you have any questions concerning rail ticket prices or journey planning National Rail Enquiries will be happy to help you.

If you have any comments about a specific rail journey please contact the train company that provides the service. You can find their contact details by clicking on this link train company list.

 

Transport Focus

If, after contacting us, you remain unhappy with any aspect of our service you may want to contact the independent transport watchdog, Transport Focus. Contact details are shown below:

Email: [email protected]

Phone: 0300 123 0860

Freepost RTEH-XAGE-BYKZ
Transport Focus
PO Box 5594
Southend on Sea
SS1 9PZ

 

 

 
[email protected]

0345 3000 250

Calls cost no more than calls to geographic numbers (01 or 02) and may be recorded for training and monitoring purposes.

National Railcards
PO BOX 6616
Arbroath
DD11 9AR