Frequently Asked Questions?

Can’t find your download code?

Please check your mailbox (including your junk mail) for an email from our Railcard team.

If you still can’t find it, click "Manage my Railcard" on the website homepage to log in to your account. Once logged in, click on ‘Details’ under your active 26-30 Railcard, then click on ‘Manage Digital Devices’ to request a new download code. You will need to click on ‘Request a new code for your Railcard’ to generate a new download code.

Click here for the step by step guide on how to find your download code.