Frequently Asked Questions?

Most frequently asked questions

  • Do I need to prove my eligibilty again if I am renewing?
    A:

    Not if you already hold a 26-30 Railcard and you are between 26 and 30 years of age.

     

    Please note: We recently changed the system that holds customers' data and some customers may be asked to resubmit their proof of eligibility and photo. We are sorry for the inconvenience.


  • Can I use auto-renewal?
    A:

    Auto-renewal allowed customers to have their 1-year Railcards renew automatically 14 days before the expiry date using their existing debit/credit payment details.

    The auto-renewal option was removed from the website on 4 April 2019.

    The final auto-renewals were made on 3 April 2019 for Railcards expiring on 17 April 2019. Therefore, customers who selected auto-renewal when they purchased and have an expiry date after 17 April 2019, will need to renew through their online account instead.

    Some customers may have received an email saying that their Railcard would be renewed automatically, but if it has an expiry date after 17 April 2019, this will not have been attempted. Railcards can be renewed up to 30 days before their expiry date through an online account, by clicking the “RENEW” button and following the instructions from there.


  • I am aged between 26 and 30 years old, how do I renew my Railcard?
    A:

    Providing the expiry date of your Railcard is within 30 days you will be able to renew it by logging into your account.

    You can renew your Railcard if it is due to expire before your 31st birthday.

    Just select your Railcard from your account summary screen, confirm your details and make your payment. 


  • I am aged between 26 and 30 years old. My current Railcard is due to expire just after my 31st birthday - can I renew it early?
    A:

    No. You will not be able to renew a Railcard if its date of issue is after your 31st birthday.

    However, you can still buy another 26-30 Railcard by setting up another account using an alternative address and making your purchase just before your 31st birthday.

    We will not be able to refund you for any over-lapping period of validity between the two Railcards.




Can't find an answer? Get in touch

If you are having problems purchasing your Railcard, or if you have comments about the Railcard service, call or email us. You can also write using the postal address. We're open from 0700hrs to 2200hrs everyday except Christmas Day.

railcardhelp@nationalrail.co.uk

 

Tel: 0345 3000 250

Calls cost no more than calls to geographic numbers (01 or 02) and may be recorded for training and monitoring purposes.

 

National Railcards
PO BOX 6616
Arbroath
DD11 9AR

 

Train Companies

If you have any questions concerning rail ticket prices or journey planning National Rail Enquiries will be happy to help you.

If you have any comments about a specific rail journey please contact the train company that provides the service. You can find their contact details by clicking on this link train company list.

 

Transport Focus

If, after contacting us, you remain unhappy with any aspect of our service you may want to contact the independent transport watchdog, Transport Focus. Contact details are shown below:

Email: advice@transportfocus.org.uk

Phone: 0300 123 0860

Freepost RTEH-XAGE-BYKZ
Transport Focus
PO Box 5594
Southend on Sea
SS1 9PZ

 

 

 
railcardhelp@nationalrail.co.uk

0345 3000 250

Calls cost no more than calls to geographic numbers (01 or 02) and may be recorded for training and monitoring purposes.

National Railcards
PO BOX 6616
Arbroath
DD11 9AR