Frequently Asked Questions?

Most frequently asked questions

  • Can visitors to Britain buy a Railcard online?

    Yes, you can.

    Simply click ‘Buy Now on the website homepage and follow the instructions on the screen. Please note that you will need to provide a valid passport or UK driving licence or EEA National Identity Card number to prove your date of birth and a digital passport-style photo.



Can't find an answer? 

If the answer to your question is not in the above or you are having problems purchasing your Railcard, you can contact us

Train Companies

If you have any questions concerning rail ticket prices or journey planning, National Rail Enquiries will be happy to help you.

If you have any comments about a specific rail journey please contact the train company that provides the service. To find their contact details see the list of Train Operating Companies