Frequently Asked Questions?

Most frequently asked questions

  • How do I buy my 26-30 Railcard for the first time?
    A:

    **The 26-30 Railcard will go on sale at midday on 2nd January 2019.**

    Please select "Buy 26-30 Railcard now" and follow the instructions. To demonstrate that you are eligible for a Railcard you will need a digital passport-style photo, saved on your computer, and either:

    • a valid passport 
    • a valid UK driving licence number 
    • a valid National Identity Card (Machine readable cards from the European Economic Area only)

    Once your online payment has been successful you will receive an email confirmation and acknowledgement of your application number (this confirmation cannot be used to buy discounted tickets).

    Your new Railcard will be available instantly


  • How can I buy a Railcard?
    A:

    **The 26-30 Railcard will be on sale on 2nd January 2019**

     Once it becomes available, you can follow the below:

    To purchase a Railcard, tap the ‘+’ button, within the app, on the My Railcard screen and choose the Railcard you’d like to buy! You will need to out a short form, but then you will get your Railcard instantly


  • Can I buy a three-year 26-30 Railcard?
    A:

    The 26-30 Railcard is only available for 1 year.


  • How many Railcards are available during the trial?
    A:

    In total, ten-thousand 26-30 Railcards trial were available to be purchased.


  • Can you get a 26-30 Railcard when you’re 31?
    A: No. You must be between 26-30 to buy a 1-year 26-30 Railcard. You can buy it up to and including the day before your 31st birthday and keep using it until its expiry date.

  • Can I use the Railcard to travel anywhere?
    A:

    YES! It is valid yo travel throughout Great Britain so you can use the Railcard to buy tickets anywhere across the National Rail network.


  • What is a 'trial'?
    A:

    We want to be sure that a 26-30 Railcard is the right product for our customers and that means testing it on across the network.

    During the trial we were able to assess how many Railcards are sold and how regularly customers are travelling using their Railcard.


  • Can I buy a Railcard at a rail station?
    A: No. Once the 26-30 Railcard is released at midday on 2nd January 2019,it will only be available to purchase online via our website.

  • Who can buy the Railcard?
    A:

    If you’re aged between 26 and 30 you can get one.


  • What happens if I have no battery or can’t show my Railcard?
    A:

    If you don’t have any battery or have forgotten your phone, unfortunately there will be no way for us to prove that you are eligible for the Railcard discount. As a result, the Train Companies reserve the right to charge you the full price Standard Single fare for your journey, as if no ticket was purchased before starting the journey and in some cases a Penalty Fare




Can't find an answer? Get in touch

If you are having problems purchasing your Railcard, or if you have comments about the Railcard service, call or email us. You can also write using the postal address. We're open from 0700hrs to 2200hrs everyday except Christmas Day.

[email protected]

 

Tel: 0345 3000 250

Calls cost no more than calls to geographic numbers (01 or 02) and may be recorded for training and monitoring purposes.

 

National Railcards
PO BOX 6616
Arbroath
DD11 9AR

 

Train Companies

If you have any questions concerning rail ticket prices or journey planning National Rail Enquiries will be happy to help you.

If you have any comments about a specific rail journey please contact the train company that provides the service. You can find their contact details by clicking on this link train company list.

 

Transport Focus

If, after contacting us, you remain unhappy with any aspect of our service you may want to contact the independent transport watchdog, Transport Focus. Contact details are shown below:

Email: [email protected]

Phone: 0300 123 0860

Freepost RTEH-XAGE-BYKZ
Transport Focus
PO Box 5594
Southend on Sea
SS1 9PZ

 

 

 
[email protected]

0345 3000 250

Calls cost no more than calls to geographic numbers (01 or 02) and may be recorded for training and monitoring purposes.

National Railcards
PO BOX 6616
Arbroath
DD11 9AR