Frequently Asked Questions?

Most frequently asked questions

  • What do I do if I'm a mature student?
    A:

    If you are aged 26-30 years old and still in full-time education, you can choose whether to buy a 26-30 Railcard, or buy a 16-25 Railcard as a mature student.

    Mature students who are over the age of 30, can only choose the 26-30 Railcard option.




Can't find an answer? 

If the answer to your question is not in the above or you are having problems purchasing your Railcard, you can contact us

Train Companies

If you have any questions concerning rail ticket prices or journey planning, National Rail Enquiries will be happy to help you.

If you have any comments about a specific rail journey please contact the train company that provides the service. To find their contact details see the list of Train Operating Companies