Frequently Asked Questions?

I haven't received my download code yet

Please go to "Manage my Railcard" on the website homepage to log in to your account. Once logged in, click on ‘Details’ under your active 26-30 Railcard, then click on ‘Manage Digital Devices’ to request a new download code. You will need to click on ‘Request a new code for your Railcard’ to generate a new download code. If the problem persists, please contact the customer services team on 0345 3000 250.

Click here for the step by step guide on how to generate a new download code.